|Auto Transporting Done The Right Way
Bam's Auto Carriers is the most dependable way to transport your vehicles.
We strive to provide the very best in customer service. Whether you are a corporate customer or a private individual, we guarantee to provide you with the best of on-time delivery, courteous customer service, and attention to detail.
1. How does the transport process work?
You get a free quote:
There are two ways you can request a quote from us: online or over the phone. The quote you receive is the total amount you will have to pay have your vehicle transport.
You place an order:
There are two ways we can take your order.
We send you an order confirmation:
- Fax - We will fax you the form. You will have to fax the form back to us upon completion.
After we receive your order we e-mail you an order confirmation. At this time we start working on your order, doing our best to assign a carrier to match your requests. There might not be a truck leaving your area every day, so we estimate 1-10 days for pick up (depending on the move, we will give you a more exact estimate over the phone or email).
We contact you when we assign a carrier:
As soon as we have a carrier for your vehicle, we contact you to give you the information (pick up and delivery dates and the exact deposit amount required).
We charge the deposit:
After the arrangements have been made with the carrier and you have been informed about the dates and the exact deposit, we charge the credit card we have on file for your order.
We e-mail you a receipt for the amount charged, showing the balance due to the driver upon delivery.
The carrier (dispatcher or driver) will contact the person:
Between 3 to 24 hours prior to pick-up, the carrier will call the person releasing the car to make arrangements for pick-up. The person releasing the car only needs to sign the Bill and Lading (Inspection Report) and give the keys to the driver. For details on how to prepare your vehicle for shipping, please read below (How to Prepare the Vehicle for Shipping).
The carrier (dispatcher or driver) will contact the delivery:
A day before or the morning of the delivery day, the carrier will call the person receiving the car to make arrangements for delivery.
You receive the vehicle and pay the driver:
You or your designated representative must be present at delivery to inspect the vehicle, sign the Bill of Lading (Inspection Report) and pay the driver the balance due (the drivers only accept Cash, Cashiers Checks or Money Order).
You should keep a copy of the signed inspection report. This is the same report that was signed at the pick up location as well. This shows you the condition of the vehicle at both pick up and delivery.
In the unlikely event that there is any new damage at delivery, you or your designated representative must note it on the Bill of Lading (Inspection Report). This must be done before the driver leaves the destination.
: For information about exceptions and more details on the transport process please read our Terms & Conditions
2. How far in advance should I schedule the transport of my vehicle?
We recommend that you schedule your move as soon as possible to insure that your car is moved within the time frame which best meets your schedule. Generally we are able to have a truck assigned and on its way to pick-up your vehicle from the date the vehicle is first available for pick-up. On average between 1 - 10 days.
3. How long should an auto transport take?
All pick-up times, transport times, and dates quoted are just averages. Each transport will differ based on the carriers schedule. The following are approximate time frames to help you have an idea of what to expect. East Coast to West Coast - approximately 10 - 14 days; Midwest to East Coast - approximately 5 - 10 days; South to North - approximately 5 - 10 days. Weather conditions, traffic, construction, or other unforeseen conditions can add to this general time frame.
4. Is my vehicle insured?
Yes, your vehicle is fully insured. The carrier holds the main coverage protection for your vehicle. We use carriers with a minimum of $750,000 liability and $100,000 cargo insurance. In addition we require that the insurance agency, not the carrier, name BAC, as a certificate holder on the carriers insurance policy. This ensures advance notice to us if the carrier policy changes status. Most insurance companies will not cover road damage, personal items in the vehicle, or "acts of god" including hail, tornados, etc. (your own insurance may cover above mentioned items). You must maintain your personal insurance coverage for these reasons.
All insurance deductibles are paid for by the carrier. We will work with you to help in any settlement of a valid claim if reported.
5. Do I need to be present when the car is picked up & delivered?
Yes, you or somebody you have authorized will need to be present to inspect the vehicle and sign the Bill of Lading.
6. What if I am not there for the delivery of my vehicle?
The transporter will contact you 3 - 24 hours in advance of delivery and make every effort to arrange a delivery schedule that is convenient for you. If you are still not at the agreed place of delivery to accept your vehicle the carrier will find a local terminal to store your vehicle until you can pickup your vehicle. Please remember that these storage costs will be at your expenses and are not included in the quote price so try to be there to accept your vehicle.
7. What is Door to Door Service?
Door to Door Service means that the carrier will attempt to get as close as possible to your address (based on information given by you) legally and safely when picking up and delivering your vehicle. However, many cities and developments have restrictions prohibiting entry into certain communities. If access is hindered by narrow streets, sharp turns, low tree lines etc., the transporter may ask to meet you in a large nearby parking lot.
8. How Do I prepare my vehicle
Personal Items: Do not leave or transport anything valuable in your vehicle. BAC or its agents are not responsible for anything loose inside your car, including cell phones, radar detectors, removable radios, household goods.
Clean Car: In order to expedite origin inspection by your carrier, please provide the vehicle in clean condition. This allows for quick and fair evaluation of the vehicle prior to shipment, and establishes the standard for condition of delivery.
Fuel Level: Limit fuel level to a minimum of 1/8 tank capacity and no more than than 1/4 tank capacity.
Antennas: Antennas should be lowered or removed. Temporary antennas for cell phones or CB radios should also be removed.
Racks: Remove any luggage, bike, or ski rack that is not permanently attached to the car.
Keys: U.S., Department of Transportation requires that one set of all keys for the vehicle is provided to the carrier, including the ignition, trunk, and glove box keys.
Spoilers: Spoilers or other low hanging items should be removed, or sufficient clearance assured, to expedite loading on the rail and truck ramps.
Canopies/Caps: Caps and canopies on pickup trucks must be properly bolted to the box of the truck to ensure safe delivery.
Personal Items: Do not leave or transport anything valuable in your vehicle, BAC or its agents is not responsible for anything loose inside your car, including cell phones, radar detectors, removable radios, household goods, sunglasses, etc.
Car Alarms: Alarms should be turned off for transport. If there are special instructions required to start a car in order to disarm the alarm, please inform your carries picking up your car. BAC is not responsible for drained batteries resulting from an alarm that has not been turned off.
Cracked Glass: Should the vehicle glass have a nick, scratch, chip, crack, or other imperfection, BAC or its agents will not be responsible for damage caused by any pre-existing condition.
Weather: All vehicles should be prepared for any climate. Check all fluids such as coolants, transmission oils, etc. before shipping.
Pickup and Delivery: Make sure you have gone through the above steps. The driver will contact 3 to 24 hours in advance to pickup and delivery of your vehicle. Make sure take a proactive approach to inspecting your car. We do not recommend you receive your car at night unless you are in a lighted area. Look under and on top of your car, not just around. Expect the car to be dirty depending on the duration of travel. Remember that once you signed off on the delivery receipt you have released the driver and the drivers company of any further liability to your car, boat, etc.
9. Can I pack items in my car?
BAC does not recommend personal belongings to be shipped in the vehicle. Personal belongings are not insured. If you must carry personal items, such as blankets and soft goods (not household items), you must limit your items to less than 100 pounds. These items should be confined to the trunk area. UNDER NO CIRCUMSTANCES CAN THE CAR CONTAIN FIREARMS, HAZARDOUS MATERIALS, ILLEGAL SUBSTANCES, OR CONTRABAND.
10. Does my vehicle stay on the truck?
Your vehicle will stay on one truck with the same driver for the duration of the trip unless something unforeseen happens to the original truck or driver (i.e. - a mechanical break down or illness).
11. Will my vehicle be driven?
Your vehicle will only be driven on and off the carrier.
12. Do you use open and enclosed carriers?
Yes. Both options are available. Open carriers are similar to those that transport cars to and from dealerships. These cars are exposed to the same conditions as normal driving conditions. Most people use these carriers to ship their cars.
Enclosed carriers are used mostly for exotic, one of a kind, collection cars, antique vehicles, or for any other type of vehicle where you want more protection. This method is also much more costly.
13. How do I pay for my shipment?
We only need a deposit to start your shipment. For your convenience we accept all major credit cards. The remaining balance should be paid to the driver who makes the delivery. The remaining must be paid via cash, certified check or money order (no credit card, personal or business checks, or any other form of payment will be accepted upon delivery). You may also choose to make a pre-payment in full, with a credit card; at the time the order is placed if necessary. A 3% processing fee will be assessed if pre-paying in full by credit card.
Please refer to Terms and Conditions
for our refund policy.
14. How long is the quote good for?
Your quote is good for 7 days.